Receptionist

Written By Sarah Artis

Job Introduction

Warren Lodge Hotel require a Hotel Receptionist. The hotel is located in Church Square in Shepperton with 50 bedrooms, bar, restaurant and function facilities.

ROLE RESPONSIBILITY

The Front of House team are responsible for the greeting and farewell of all guests and visitors to the hotel. They deal with arrivals, departures and the co-ordination of all customer requests during their stay with us. The delivery of outstanding customer service to all guests is paramount to every task they complete.

Shifts are 7 am to 3 pm and 3 pm to 11 pm Monday to Sunday, 5 days per week. Part time candidates may be considered depending on flexibility of candidate.

Specifically, you will be responsible for:

  • Outstanding customer care at all times

  • Check-in and check out

  • Telephone handling

  • Payment and foreign currency transactions

  • Ensure all customer queries and requests are handled in a polite, efficient and courteous manner

  • Reservation handling when required

  • Wake up call requests

  • Maintaining all equipment and work areas, including key and cash security

  • Maintain a high level of hotel and product knowledge at all times

  • Will also be covering the bar and restaurant as and when required

  • Previous experience would be preferable although training will be given

Benefits:

  • Training in many areas of the business

  • Annual staff party or staff outing

  • Free parking

Sarah Artis